I saw a short TV program on psychopathic bosses and thought it may be of interest to some people here. The program provides some insights into the physical brain structures/chemicals and the physical inability for these people to empathise or understand the pain they cause as they charge to the top of their corporate ladders.
You can download the 15 minute program by going to abc.net.au/catalyst/stories/s1360571.htm (it may be a bit long for people not on DSL) so I’ve provided a slightly condensed version of the transcript here.
The program started with six (simplified) questions:
- Does your boss come across as smooth, polished and charming?
- Has your boss ever taken credit for work you or someone else has done?
- Is your boss prepared to do whatever it takes to get what they want - regardless of the cost to other people?
- Does your boss enjoy being feared by you?
- Is your boss opportunistic, ruthless…hating to lose and playing to win?
- Does your boss consider people they’ve outsmarted as dumb or stupid?
If your boss scored 5 out of 6 or more, you could be working with a workplace psychopath.
The Transcript. (slightly condensed – summary in blue)
Narration: It begins as a phone call - and then a meeting - usually late at night. A corporation has a problem and they need Dr John Clarke’s help. They need a psychopath- buster.
Dr John Clarke: The common misconception with psychopaths is that they’re all violent extreme kind of criminals. The majority of them are living and working around us in jobs psychologically destroying the people that they work with.
Narration: There’s a growing realisation psychopaths are thriving in today’s workplace. According to the textbooks, every large company has them. … Now the figures are that 0.5% of women are psychopaths, and 2% are men. But who are they? What makes them tick? And how do you avoid being the next victim of the workplace psychopath.
Psychologist John Clarke started out profiling criminal psychopaths, but four years ago, he began to realise there was a much bigger problem.
Dr John Clarke: I was giving a lecture on criminal psychopaths and someone came down after that lecture and said that their boss had the same characteristics as what I’d just described for a criminal one.
Narration: “Annette” knows just what he’s talking about. Like most victims we contacted, she would only tell her story anonymously. She was a confident, career minded public servant when she first met her new boss.
Annette: I got a shock when he took me into his office and shut the door - he just exploded. It was sort of like well what do we want you for. And then when he let me out again it was all smiles.
Dr John Clarke: There are 20 characteristics to define a psychopath. Really the fundamental factor is an absolute lack of remorse or guilt for their behaviour, pathological lying, manipulative, callous, egotistical, very kind of self centred individual, glib and superficial charm
Dr John Clarke: They steal other people’s work. They spread rumours about people, character assassination. A range of different strategies they will use to move up through the company.
David Williamson: They are worrying. I mean, if you strike one you may not realise it for quite a while until they do some devious act that stabs you in the back and can quite psychologically crush you.
Narration: Annette’s boss was typical - charming his superiors and acolytes, while isolating and undermining his victims.
Annette: I wasn’t allowed to have a phone when I was working, you know, my phone calls were monitored just this constant wearing down and harassment and you know, it was just awful.
Narration: By the time she complained, she’d been so discredited behind her back, no one would support her.
Annette: They didn’t believe me. They’re going, “He’s such a funny guy, he’s so nice”. In the end I had to go in and, and see him. And I was just crying my eyes out and I was just tears running down my face. And he walked me out through the chairs, through the desks, out through the long way through the office in case anyone had missed the spectacle of me just breaking down. I was devastated. I was just broken.
Narration: But how can someone act in such a seemingly inhuman way?
The truth is, psychopaths are fundamentally different to the rest of us. Research is showing they’re deficient in a crucial skill that evolved to ensure we don’t abandon our friends and family - empathy.
Dr John Clarke: Empathy really is the ability to feel what another person is feeling. It’s very very important in terms of survival of the human species because if nobody really cared or understood what other people were feeling it would just cause breakdown of society.
Narration: Empathy is not just an abstract idea… it’s something you can measure physiologically.
Narration: Psychopaths generally don’t react. This lack of emotional response extends deep into the brain. When most of us see another persons distress, our emotional centre, the limbic system, is aroused. We feel a little of what others are feeling.
But a 2001 US study revealed the psychopath has very little limbic system response to emotional information.
John Clarke: And that’s what allows them to manipulate and control other people because they’re able to do that on a very rational logical level but at the same time they don’t feel the emotion or empathy for the other person.
Narration: No one knows how much of this deficit is genetic, and how much shaped by childhood. But by the time they are adults, psychopaths aren’t simply uncaring. They are physically incapable of feeling other people’s pain.
Narration: But without a brain scan, how do we spot a psychopath before its too late? One answer seems to be; look up.
John Clarke suspects corporations today aren’t just failing to screen for psychopaths, they’re unwittingly selecting them.
Dr John Clarke: You see this advertisement here. “An ability to do whatever it takes to meet a deadline”. So that would appeal to a psychopath because they are prepared to do whatever it takes whatever the cost. If we look at this one - “The opportunities are endless you just need to know how to win it” - well they know how to win everything pretty much.
David Williamson: They present very confidently. They are full of self-esteem. They have no doubts; no hesitations and so interviewing panels often find them very attractive. That’s what many corporations see as being a good executive.
Narration: But some corporations are now realising they have a problem. That’s why they call secretly on criminal profiler, John Clarke.
Dr John Clarke: The companies don’t like to admit they have a psychopath and so the first meeting, it’s often on a Friday night or late at night after the employees have gone home.
Narration: Issues range from fraud, to broken promises, to losing staff.
Executive: I just can’t seem to keep staff and it’s all coming from his section.
Dr John Clarke: The first thing I do is really get an assessment from the people working below, at the same level and above the individual. And so if there are huge discrepancies in opinion that’s reason to start delving deeper.
Now for the bad news.
Dr John Clarke: It’s almost impossible to rehabilitate the psychopath. In fact, there are studies in the United States, which suggest that rehabilitation in fact makes them worse because it teaches them new social skills they can use to manipulate the people around them more effectively.
Narration: Once identified, there are strategies to manage the psychopath or move them on.
But what if you’re the victim, and the corporation backs your boss? Stay too long, and you risk a severe psychological breakdown. That’s what happened to Annette.
Narration: Far from getting their comeuppance, in these days of short term goals and high staff turnover, psychopaths often rise to the top. In making this story, we spoke to many victims, none who could be identified for fear of defamation or worse - all devastated - all with a similar message.
Dr John Clarke: I want people to be aware that they’re not going crazy. It’s the workplace psychopath that’s the problem, not them.
David Williamson: That’s not to say that every manager is like that. But it’s that one out of ten that has the potential to really wreck a company, wreck the coherence of a company and wreck lives.