Bess, you didn’t say what operating system you have so I’m assuming it’s WinXp? With the little info we have, your problem could be caused by several things so check out the info I found on the MS site.
Note: you probably don’t need to create a port or set up a network via the wizard. These may have already been done? (you didn’t say) But you can go into the wizard to see if it has appropriate selections (eg wireless printing) then back out before completing it. If you haven’t set up the wireless printing before, then complete the wizard (if it has that option). Good luck.
From: support.microsoft.com/kb/308028
How to start the Printing Troubleshooter
If you are not yet familiar with Windows XP Help and Support Center, we recommend that you use the following steps to start the Printing Troubleshooter (to help you become familiar with this feature):
- Click Start, and then click Help and Support.
- Under Pick a Help Topic, click Fixing a problem.
- In the left pane, click Printing problems.
- In the right pane, click Printing Troubleshooter.
From support.microsoft.com/kb/314897
Set up your computer for wireless networking
Wireless networking is integrated into Windows XP. You can use Windows XP automatic networking Setup to quickly set up a wireless network. You must have a 802.11b wireless adapter installed on the portable computer and you must have access to a 802.11b standard wireless network.
Install the wireless adapter
To install the wireless adapter:
- Insert the 802.11b wireless adapter into the portable computer PCMCIA slot.
The Automatic Wireless Configuration wizard starts.
2. Follow the steps in the Automatic Wireless Configuration wizard.
After the wizard finishes, your computer is ready to connect to the network.
Connect to the network
Windows XP automatically polls the area for available wireless access points. If one is present, Windows XP tries to connect to it. Sometimes, you find that even though there is a wireless network in the area, Windows XP cannot recognize it. If this situation occurs, you must manually add the wireless access point.
Install a wireless access point manually
- Click Start, and then click Control Panel.
- Double-click Network Connections. (PS THERE’S A TROUBLE SHOOTING LINK IN THE LEFT HAND COLUMN OF THIS WINDOW THAT MAY HELP TOO)
- Right-click Wireless Network Connection, and then click Properties.
- Click the Wireless Networks tab.
A list of wireless access points appears in the Available networks box.
5. Under Preferred networks, click Add.
6. In the Network Name (SSID) box, type the name of the access point and select the appropriate check boxes, according to your network requirements.
You may have to ask the LAN administrators for specific settings. If you are on a domain, you may have to request client certificates.
7. Click OK.
After you add the new access point, you can connect to the new network.
To add a local port
- Open Printers and Faxes. (Click Start > Printers and Faxes)
- Under Printer Tasks, click Add a printer to open the Add Printer Wizard, and then click Next.
- Click Local printer or stand-alone network printer, clear the Automatically detect and install my Plug and Play printer check box, and then click Next.
- Click Create a new port, click Local Port, and then click Next.
- Type the port name, and then click OK.
- Follow the instructions on the screen to finish adding a printer with the Add Printer Wizard.
Notes
• To open Printers and Faxes, click Start, click Control Panel, and then double-click Printers and Faxes.
• You can also add ports using the Print Server Properties dialog box. For more information, click Related Topics.
• You can configure the time-out for parallel (LPT) ports by selecting any LPT port and then clicking Configure Port. For more information, click Related Topics.
• In a network environment, it is better to use a printer that is connected directly to the network through a network adapter than through a parallel port.
From: support.microsoft.com/default.as … us;Q313242
How to troubleshoot wireless network connections in Windows XP
- Check the HCL to determine if there is a Windows XP-compatible driver that is available for your wireless adapter.
• If there is a compatible driver, install the updated driver before you perform any troubleshooting procedures.
• If there is not a compatible driver, you may be able to use the network adapter but the configuration and functionality may be very limited.
- To determine if the driver that you are using recognizes the Windows XP Wireless Zero Configuration service, follow these steps:
- Click Start, click Run, and then type control.exe in the Open box. (This is entering ‘advanced’ territory.Be careful not to change anything you don’t know how to undo)
- Click Network and Internet Connections.
- Click Network Connections, right-click Wireless Connection, and then click Properties.
- View the available options.
• If you do not see the Wireless Connection icon in the Network Connections folder or if you cannot view the properties, there is a problem with the driver for the wireless network adapter. To troubleshoot this problem, see the “Driver Installation Issues” section.
• If you can view the properties for the Wireless Connection icon, but you do not see a Wireless Networks tab, see the “Drivers That Do Not Support the Wireless Zero Configuration Service” section.
• If you can view the properties and if you can see and access the Wireless Networks tab, see the “Drivers That Support the Wireless Zero Configuration Service” section.
• If the Authentication tab is missing in the Wireless Connection properties, make sure that the Wireless Zero Configuration service is running.